How did I guess that Amazon would get back to me with a stupid response? Just as I suspected, Mr. Jayakumar didn't understand my situation and just decided to throw it over to an account specialist. So now they think I want to order something when I'm trying to tell them that someone else ordered the bloody gift cards! Geez... Amazon I'm disappointed in your suckiness. After reading that useless email, I go onto their live chat again and talk to another agent.
Live agent, Taylor, was way more helpful. Perhaps it's because I typed a lot of CAPS in my complaint. Either way, Taylor was helpful and had the courtesy to ask if there was anything else I needed and did the decent thing of signing off with "Take care!"